frequently asked questions

HARDWOODS

What is the difference between Engineered Hardwood Flooring and Solid Hardwood Flooring?


  • Traditional Solid Hardwood Floors showcase solid wood boards, milled from single pieces of wood. This type of flooring:
    • Is generally 1/2” to 3/4” thick and can be refinished many times, and so has the potential to last for decades.
    • Is designed for installation over a wood subfloor, with each board positioned and individually nailed or stapled to the subfloor or installed over screeds and mastic ( not suitable for installation on a concrete substrate – Exception: glue-down shorts)
    • Comes both in unfinished ( sanded and finished on jobsite) and prefinished options
      • Unfinished = Lower Material Costs + Higher Installation Costs
      • Prefinished = Higher Material Costs + Lower Installation Costs
  • Engineered Hardwood Flooring is made of multiple layers of plywood wood, resin, and polymers (each layer is positioned in a different direction), and then topped with a layer of real hardwood. This type of flooring:
    • Can be installed by many different methods ( e.g.: floating floor, glue down, nail down) in most grade levels of the home, including below ground with a protective moisture barrier installed.
    • Multi-layer / multi-directional construction offsets warping and bowing
    • Typically comes prefinished (once installed, you’re set!), but is available in unfinished options for jobsite finish
      • prefinished = higher material costs + lower installation costs
    • Is generally 3/8” to 5/8” thick (and can be refinished 1 to 2 times, depending on thickness of the hardwood wear layer.
      • Most wear layers on today’s Engineered Hardwood Floors vary between 0.5 to 6mm.
  • 0.5 to 1mm wear layer: cannot be sanded and refinished; only recoated with a layer of polyurethane.
  • 2mm wear layer: can be sanded and refinished 1 to 2X.
  • 3mm wear layer: can be sanded and refinished 2 to 3X.
  • 4 to 6 mm wear layer: can be sanded and refinished 3 to 6X

IMPORTANT DISCLAIMERS ABOUT REFINISHING A PREFINISHED FLOOR:

  • Because of the thick and pervasive nature of the prefinished topcoat, refinishing requires extensive sanding to reach the natural hardwood.
  • Sanding and refinishing will void any manufacturer warranty associated with your prefinished flooring material.




What is the difference between Prefinished and Jobsite Finished?


Jobsite Finished means you have raw hardwood (e.g.: 4” wide White Oak or Red Oak plank that is 3/4” thick) that needs to be nailed into the floor and then sanded & finished (e.g.: stain + urethane or wax). on-site.
Some of the qualities you will find in your Floors Etc. jobsite finished floors:

  • True artistry.
    • Our Team of craftsmen is highly skilled and experienced – most have been with us for 15+ years. They take as much pride in your floors as we do!
    • We use only the highest quality materials from the most reputable vendors – this includes our wood, our stains, our finishes, and everything else it takes to install your floor.
    • Every piece of wood is beautiful and unique – trees are one-of-a-kind!
    • Highly customizable - unlimited finish options
      • specialty finishes available (e.g.: popping grain; custom stain colors; hand-scraping; wire-scraping; etc.)
  • Your custom bid will be comprised of lower material costs + higher installation costs ( installation, sanding, finishing) – this bid will be given to you within 48 hours of our On-Site Consultation. We pride ourselves on sticking with our proposal pricing – rare changes are made in partnership with you (or at your request) and in conjunction with a formal Change Order.
Some other things to consider about jobsite finished floors:
  • Once completed, you will always be able to match your floor – for repairs or to add additional rooms, etc.
  • The finish will result in a relatively uniform stain color
  • There will be a period when you will not be able to be in these areas of your home
    • If you are sensitive to fumes, you may want to be out of the home during the finish process.
  • These floors may need to be refinished every 7 to 15 years, depending on your choice of finish and diligence of maintenance
    • You also have the option to “ Screen and Coat” to freshen up your finish – this is a less expensive (and less time-consuming) option that will renew the finish of your floor, without the full sand and finish process.
Prefinished Hardwood means the material has been finished in the factory and then you just install it – this is available in both Solid Hardwood and Engineered Hardwood. Some of the qualities you will find in your Floors Etc. prefinished floors:
  • Expert Craftsmanship
    • Your custom bid will be comprised of higher material costs + lower installation costs – this bid will be given to you within 48 hours of our on-site consultation. We pride ourselves on sticking with our proposal pricing – rare changes are made in partnership with you (or at your request) and in conjunction with a formal Change Order.
    • Our Team of craftsmen is highly skilled and experienced – most have been with us for 15+ years. They take as much pride in your floors as we do!
    • Customizable installation – though your finish options are limited to what you select, there are options by way of pattern and layout installation.
    • We use only the highest quality materials from the most reputable vendors – this includes our wood, our adhesives, and everything else it takes to install your floor.

Some other things to consider about prefinished floors:

  • It’s a faster process – once installed, you’re done!
  • Unlike Jobsite Finished floors, there is minimal dust and much less mess and smell – by the time we finish, you will only know we were there because of your beautiful new floors.
  • Your subfloor may need floating (this is an additional cost)
    • A level subfloor is essential to ensure a smooth finish floor surface – if your subfloor is not level, it must be evened out with “float.
  • Durability – the factory applied finish treatment is applied by commercial process not available at on-site installation. This typically consists of aluminum oxide crystals embedded in a UV-cured urethane coat.
    • Manufacturer product warranty is generally very long.
  • Planks are finished with micro-beveled edges
    • Help prevent potential occasional splintering over time that can happen to the wood as it naturally expands and contracts in fluctuating humidity
    • Can trap dust
  • Easy maintenance
  • Refinishing is possible
    • NOTE: For Engineered Hardwood Flooring, this will depend on the wear layer.




How Important is Wood Floor Protection?


Making sure your wood floor is covered with a protective finish, like wax or polyurethane, is the very best way you can protect your flooring investment. Keeping this protective finish in good repair is also a critical step to good hardwood floor maintenance – Floors Etc. offers different services (Clean and Wax | Clean and Spray Buff | Screen and Coat | Sand and Finish) for whatever finish you have on your floor – and for whatever state of repair they might be in.




One of the first things our clients will ask us once we put on the last coat of finish is “When can we walk on the floors?” That question is usually followed by, “When can we put our rugs and furniture back?”


Dry Time v. Cure Time

Dry Time is when you a finish has dried and cured enough so that you can walk on it so that it will not sustain any damage from carefully walking on it – this is generally considerably less than cure time, and we promise we’ll tell you when it is safe to walk on your new flooring surface once we’ve completed our work.

Cure Time is the time it takes for all the solvents, etc. to evaporate from the finish, for the fumes and smell to stop being released and for it to fully harden, which depends on the type of finish as well as temperature, airflow and humidity levels. Below are Floors Etc.s recommended guidelines according to finish type:
  • Wax Finish / Hardwax Oils
    • Socks: same day
    • Shoes: next day
    • Pets: 2 days
    • Furniture: 1 to 2 days
    • Rugs: 5 days
  • Oil-Based Polyurethane
    • Socks: 1 day
    • Shoes: 2 days
    • Pets: 10 days
    • Furniture: 7 to 10 days
    • Rugs: 30 days
  • Water-Based Polyurethane
    • Socks: 1 day
    • Shoes: 2 days
    • Pets: 7 days
    • Furniture: 5 to 7 days
    • Rugs: 14 days
Remember – a solid maintenance routine is the key to your floor’s long life, resilience, and lasting beauty.




How Often Should I Have My Hardwood Floors Professionally Cleaned?


The length of time that lapses in between your professional hardwood floor cleanings depends on the type of floor you have and the amount of traffic that traipses across it.

  • For hardwood floors with a wax finish, we offer Wax and Buff services.

  • For hardwood floors with a polyurethane finish and prefinished hardwood floors we offer Clean and Spray Buff services.

The best way to tell is by comparing a corner of the floor that sees no traffic to the rest. If there is a marked difference in the sheen, then it’s time to call us! We also suggest that you take a look at the cracks and grooves for dirt accumulation. Not only is that dirt ruining the look of your floor, it is destroying the integrity of the wood. Only a professional hardwood cleaning team of experts can remove that built up dirt and make your floors sparkle again.




What Can I Do to Protect My Hardwood Floor In Between Professional Cleanings?


We recommend you follow Floors Etc.’s Hardwood Floor Maintenance Guidelines to keep the beautiful look of your hardwood floors in between cleanings. Some of our key recommendations include:

  • Regular sweeping or vacuuming daily – this will remove the loose sand and particles that destroy your floors sheen.
  • Use door mats and area rugs in high traffic areas to avoid dirt making it to inside the surface of the wood.
  • Spot clean spills as they occur, and only use a damp mop when absolutely necessary.




Can I have my polyurethane finished floor waxed?


NO!! PLEASE do not wax your polyurethane-coated floors – the finish is meant to maintain a permanent shine, and wax will dull / damage this finish. If the surface is damaged, it must be repaired with polyurethane of the same type.




What is cupping?


If wood floors are water damaged, the wood can swell. As the wood swells, the boards press on one another and they can push upward slightly at the seams, creating a cupped depression along the center of the board.




What can be done about pet stains on hardwood floors?


Because pet urine can quickly damage wooden floors, cleaning them immediately and properly can help a lot in preventing permanent stains.

Poochee went potty on the hardwood floor! You need to act fast!

  1. Start by blotting up as much urine as you can with paper towels. To avoid spreading the urine, wipe from the outside to the center. Once you have blotted up all the wet urine, try blotting the same spot using a damp paper towel.
  2. Clean the wooden floor with a neutral pH dog-safe floor cleaner, like Bona.
But what about those times you missed the infraction in action??? If the stain isn't too deep, you have some viable solutions. Unfortunately, if the stain is dark black, it will not come out, even when you sand and refinish the floors – but Options #4 and #5 on the list below will help, even in these situations.

Option 1: Surface Treat

Depending on the depth of the stain and the type of finish you have on your floors, you may be able to have your floors Screened and Coated (for polyurethane finishes only). This will not eliminate the stain, but it will improve the overall appearance of your floors and make the stain less noticeable. It is a far less expensive option than sanding and refinishing your floors. If your floors are prefinished or finished with wax, you can also have them Spray Buffed or Waxed and Buffed to help lessen the appearance of the stain.

Option 2: Repair

If you have prefinished floors, consider having us remove the stained pieces of hardwood and replace them with a close match. This is even better if you have extra boxes on hand for repairs! This is a relatively simple and quick process – once done, you’ll never even know we were there or where your fur-baby oopsied!

Option 3: Spot Sand

Again, depending on the severity (depth) of the stain and on the type of finish and wear layer, it may be possible for us to sand down deep enough completely eliminate it. The area around the sanding would need to be stained and finished, as well, for everything to properly blend to make the refinished area less noticeable.

DISCLAIMER: There would be a slight difference in color and sheen level from existing floor – our Floors Etc. craftsmen are experts at feathering new and existing floors so to make them virtually unnoticeable.

Option 4: Repair then Sand and Refinish (usually the best solution if viable for your floors, though it can be a bit more costly)

We will remove the damaged pieces of hardwood and weave in new to blend in with the existing, then sand and refinish the whole room, making your floors look good as new. As always, the type of finish and/or wear layer of your floor will be the deciding factor on whether or not this is a viable option.

Option 5: Sand and Refinish in darker color

Sand and finish the entire area in a dark and stylish stain color as Ebony, Jacobean, Dark Walnut or Royal Mahogany, which will cover up the pet stains. Of course, being able to do this will depend on the type of finish and/or wear layer of your floor.

DISCLAIMER: Even with sanding and refinishing, an odor from a stain set far into the wood could return, especially if the room gets especially warm over a long period of time.




What do I do if my hardwood floors are wet?


Wood + Water = A Bad Combination

Left sitting water can cause warping, cupping, popping, discoloration, and mold growth – permanently damaging your once beautiful hardwood floors.

Wood can get wet (or moist) in a multitude of ways

  • External Sources
    • Heavy Rain – We live in Houston, and heavy rain happens! We all know it floods around here – and sometimes the water rises…and rises…and rises. And when that happens, floors get really wet. We can help!
    • Leaky Windows, Doors, and Roof – Sometimes regular rain or landscape watering can sneak in if you have an undetected leak at an exterior passage or from above. Staining or peeling paint by windows, doors or on the ceiling could indicate water is seeping into your home and onto your floors.
    • Fire (with water used to extinguish the fire)
    • High Water Table Foundation / Subfloor
  • Internal Sources (often hidden behind walls, cabinets or underneath appliances)
    • Leaking or Broken HVAC System
    • Leaking or Broken Appliances (e.g.: dishwashers, refrigerators, freezers, washing machines etc.)
    • Bathtub, Sink, Toilet Overflow
    • Leaky Pipes (or the in the rare occasion in Houston – frozen pipes)

The need for speed!

If you have water on your hardwood floors, we recommend removing it and drying your floors as fast as possible. The longer the wood and the water are in contact, the worse the damage – so, the first 24 hours are critical. The faster you remove the water from and properly dry your hardwood floors, the more likely it is you will be able to save your hardwood flooring (or most of it) and sub-floor, as well as to prevent mold growth.

DID YOU KNOW? According to the EPA, mold growth can start within 48-72 hours when your floors (or walls) get wet.

Our Recommendations for water removal and drying your hardwood floors after a flood:

Recommendations for water removal and drying your hardwood floors after a flood

  1. Find and stop the source of the water damage – this is critical.
    Persistent moisture over time is required for water damage problems to manifest. Before any attempt is made to repair the damage, the first question to ask is “Where did the water come from?” If the water that damaged your floors originated from another problem that needs repair, Floors Etc. recommends you attend to this issue prior to repairing your floors – if you do not, it is likely you will face the same problem with your repaired floors down the road.
    A recent Floors Etc. client replaced her floor 4 times before hiring us – frustrated that it repeatedly cupped. We worked with her but found such high moisture levels on her concrete slab that we would not install a new floor for her until the source of the moisture was identified and fixed. She is now living with beautiful dry hardwood floors (her 5th in 4 years!) – her experience was much more expensive than it needed to be had she identified her moisture source early.
  2. Remove all wet items out of the area
  3. All excess moisture must be extracted from floor and subfloor
  4. Dry the room with dehumidifier(s), large fans (oscillating are best) and AC
    Make sure any fans, filters, etc. are clean. Place any dehumidifier(s) in the center of the room usually for 1 to 3 days, depending on severity of water* – clear water every few hours. Keep AC on – do NOT apply any type of heat, which can cause splitting, cupping, and mold growth. Reduce foot traffic while areas are drying in order to dry faster and more evenly. (*In some severe cases, a dehumidifier must be used for several weeks.)
  5. If you have a room below the water-damage, it is likely that water leaked into the sub-floor beneath the hardwood flooring. Add fans in this room, and, if you have an extra dehumidifier, use it!

    Floors Etc. Pro Tip
    For expert help on drying everything out, enlist a professional mitigation company as they specialize on water extraction and have the best equipment.
  6. What to do if boards start to pop or buckle:
    Have Floors Etc. assess this during your on-site consultation – if the board needs to be removed, we will do it at that time.
  7. When floor (subfloor) is dry to touch / visibly dry, check for signs of mold / mildew.
    Upon any indication (sight / smell) of mold / mildew, we highly recommend consulting a mold/remediation specialist.
    DISCLAIMER: Floors Etc. does not specialize in mold, but we do know that it is dangerous and tends to grow easily and fast in moist and wet environments (e.g.: flooded areas; Houston’s ambient climate), especially when it’s warm. If you have it or suspect you might, we always recommend taking the safest route, which may include removing sections of your hardwood as well as calling a specialist.
  8. Test Floor (Subfloor) Moisture
    It can take as long as 4 to 6 weeks (sometimes longer) for your floors to completely dry. Floors Etc. will test the moisture content of any water damaged floors / subfloors prior to beginning any work – multiple tests are typically needed, from the time of initial consultation until the time the floor / subfloor is considered officially dry. We test in multiple places knowing it’s possible that some areas have more moisture than others. Acceptable moisture readings are be between 6-9% before any new hardwood is dropped off for acclimation and installed, or any wood is sanded. We trust the meter – if it says your floors aren’t ready, we wait.
    It’s critical that you wait for your existing floors to acclimate before you re-sand them. Otherwise, you will have all sorts of issues as the wood may continue to contract and the floors won’t cure properly. If you rush this step and your floors don’t properly cure, you will need to sand and refinish them a 2nd time (costing more money and adding further stress to your wood – so please, please, PLEASE – wait until they are DRY!).
  9. Sand and Refinish or Install your hardwood floors
    Once everything is dry. it is time to either repair then sand and finish your floors, making them look brand new, or to replace the floor you once had with one that is brand new. Floors Etc. has been doing just this very thing since 1992 and would be delighted to help you from start to finish.

Floors Etc. Pro Tip

Don’t let your insurance company or other contractors rush you. Your insurance adjuster wants to close your case as quickly as possible, and other contractors may be ready to move on their next job. Take your time to ensure the job is done right.




Does hardwood flooring promote a healthy indoor environment?


YES! Bacteria, dust and dirt do not embed themselves in wood flooring, as they do in other flooring options. Simple regular maintenance—such as dust mopping, sweeping, or vacuuming—keeps wood floors dust-free.




Are hardwood floors hypoallergenic?


YES. Millions of people suffer from sensitivity to chemicals and toxins. Tests by leading allergists have proven that wood flooring provides a healthier environment for these allergy sufferers. Wood doesn't harbor irritating dust and microorganisms. DISCLAIMER: Floors Etc. is only sharing information and is in no way making medical recommendations or dispensing medical advice. Your flooring choice is a personal decision that must be made by you.




Once installed, how often must solid hardwood flooring be replaced?


Every hundred years or so. In fact, the heart pine floors in historic Bacon's Castle in Virginia are more than three centuries old and counting. Simple care and maintenance keep wood floors looking beautiful for a lifetime. Instead of laying an entirely new floor when the original is worn, wood floors can be rejuvenated with sanding and refinishing. When done by a wood flooring professional, wood floors need only to be refinished every 10 - 15 years or 10 - 12 times during a floor's life. When a wood floor's useful life is over, it's completely biodegradable.




Is recycled wood flooring available?


YES – this is known as Reclaimed Hardwood or Antique Hardwood, which a popular design trend of wood salvaged from a variety of sources, including old barns and factories. Wood recovered from riverbeds is another growing segment of the wood flooring industry. Logs that sank during logging operations years ago are being recovered by a number of companies and used to create truly unique flooring. Today's only significant source for heartwood from long-leaf pine is through reclaimed timbers from warehouses and factories constructed during the late 1800s and early 1900s. Cypress, walnut, chestnut, and poplar, are among other options.




Is it cost-effective for home builders to select wood flooring instead of less-expensive materials?


YES! In fact, wood floors can add significant value to a home, potentially raising its market value and sales price. US residential real estate agents overwhelmingly report that homes with hardwood floors sell faster and for higher prices than other homes, according to a nationwide survey commissioned by the National Wood Flooring Association.




How do I select the right species of wood?


There is no right or wrong species – this is a matter of personal taste. Part of choosing a species of wood involves selecting a color to match your décor. Other appearance-related attributes are important too, such as texture, grain, and cut. Finally, you will need to consider availability and price.




Is hardwood durable enough for the entire house?


YES! Designers, builders, and homeowners are discovering what basketball players have always known: wood flooring can take a pounding and still look beautiful. The finishes on most new Prefinished Solid Hardwood and Prefinished Engineered Hardwood floors stand up to heavy traffic, bringing wood flooring into bathrooms, kitchens, and other high-traffic areas. These finishes resist wear and stain better than other finishes and require no stripping, no buffing and no waxing.




Is hardwood flooring good for acoustics?


YES!

Churches, synagogues, and other clients with auditorium projects increasingly request wood floors for its warmth and acoustic attributes. Ask us about special installation techniques that can increase acoustic abilities.




How are finishes on hardwood maintained?


Surface finishes like polyurethane require only simple care. Just dust mop, sweep, or vacuum regularly, following our simple Maintenance and Care Guidelines. Always follow the manufacturer's cleaning recommendations, if known. When cleaning no longer restores shine, call Floors Etc. to have your floor recoated with a fresh surface finish (Wax and Buff; Screen and Coat). The frequency of recoating depends on the amount of traffic.

Never wax a surface-finished floor, and never use vinyl or tile floor care products on any wood floor.

NOTE: If you have a prefinished floor, refresh with a simple Clean and Spray Buff for a deep clean and shine.




Can wood floors be damp-mopped?


NO! Please, never damp mop wood floor. Just dust mop, sweep, or vacuum regularly, following our simple Maintenance and Care Guidelines.




How do I fix a scratch on my finish?


If the scratch is white, the finish has not been compromised and is repairable. Simply using a flooring cleaner, like Bona, should eliminate these blemishes. If the scratch is deeper but the raw wood is not exposed, light buffing with a microfiber cloth can shine up the dull area. Often the damage becomes less obvious. If the damage is more severe, board replacement is typically the best option. If you need us to replace a board, just give us a call.

Floors Etc. Pro Tip

It is important when buying any factory finished floor (includes Prefinished Hardwoods, Laminates, LVT, carpet, etc.) to think about buying extra material in case of unexpected damage. It may be a few years before the material is actually needed – and you may find the product color or style has been discontinued. Locating an extra box can be extremely frustrating. Often you are left with three choices; live with the damage, cover it up with a large area rug that doesn't look right, or replace the entire area. Having a little extra stored away can be very helpful for life’s unplanned oopsies.




Can I have my floor refinished?


  • If you floor was jobsite finished – ABSOLUTELY!
  • If your floor was prefinished – PROBABLY.
    • This all depends on the thickness of the wear layer and if you’ve had it refinished before (and if so, how many times).
      • Give us a call, and we’ll be happy to help.
        Please keep in mind, refinishing a pre-finished floor will void the manufacturer warranty.

Floors Etc. Pro Tip

The average refinish removes about .75 to 1mm of your floor’s surface.





GENERAL FLOORING

What kinds of floors can be installed on a concrete slab?


We live in Southeast Texas and most of our homes are built on a concrete slab. You have several options for floors suitable for this kind of installation:




Do I need to use a moisture barrier when I have my floor installed?


As the 3rd most humid city in the US, the average daily humidity in Houston is 75%, so we often recommend a moisture barrier be installed, particularly if your floor is installed over a concrete slab. We will give you a custom evaluation of your specific flooring needs during your On-Site-Consultation. In case you were wondering: Jacksonville, FL is #2, and New Orleans, LA is #1.




What is acclimation in relation to wood and other hard surface floor installation?


Wood flooring, along with laminates, bamboo, cork, etc., can expand / shrink if its moisture level changes based on the ambient temperature and humidity levels of the installation area, most often resulting in gaps if installed before it is given a chance to acclimate to this new environment. Floors Etc. follows NWFA guidelines for unfinished solid hardwood acclimation (7 days after installation, before sanding) and manufacturer guidelines for all Prefinished Solid and Engineered Hardwood (varies – typically 5-7 days), Laminate Flooring (typically 48 hours) and other hard surface floors (varies by type and manufacturer).




When building or remodeling a home when should the floors be installed?


We recommend being the last trade in for stain and finish. We are very careful to hang plastic to adjacent areas, protect baseboards with blue tape, cover return air & turn off AC, etc. By ensuring that things like paint go first (think ladders, buckets, etc. on newly finished and/or soft floors), you avoid expensive catastrophes.

That said, you are our client. and the choice is ultimately yours.




Why do I hear sounds coming from my floor?


Floor noise is normal and will vary from one installation type to the next. Occasional noise is due to structural movement and may relate to sub-floor type, flatness, deflection, and/or related to the fasteners, changes in environmental conditions, relative humidity, and the amount of topside pressure applied to the flooring. For these reasons floor noise is not considered a product or manufacturer defect.




Why are felt furniture pads important for hard surface floors?


Hard surface floors (Wood, Laminate, LVT, etc.) depend on a protective coating that keeps them shiny and stops water and dirt from making its way to the wood grain. When slid across a hard surface floor, furniture legs and corners will scratch through that coating or even leave grooves in the flooring material. This mars your floors and damages the surface, allowing grit and water to get inside.

Felt pads are an inexpensive way to extend the life of your floors as they allow you to protect hardwood or any hard surface flooring type susceptible to scratches and keeping it looking new. Placed on the bottoms of furniture legs, they provide a soft cushion between the floor and the furniture. Use them on your pieces of furniture that get moved most often, like ottomans, chairs, and stools, to protect the integrity of your valuable floor.




Do your flooring products come with a manufacturer warranty?


Yes!

The products available in our mobile showroom include a factory-direct limited warranty.

Manufacturer warranties will cover product defects, such as a stain-resistant carpet that becomes stained.

DISCLAIMER…

These warranties will rarely cover regular wear and tear, and their typical lifespan is up to ten years (...and some go up to 50 and beyond).




Which flooring material is the most durable?


Almost every flooring material has a high-quality version that can last an extended lifetime. Whether it’s Hardwood, LVT, Laminate, or Carpet, we can help you find the perfect flooring product that matches both your design goals and your durability requirements.




What type of flooring installation is the most pet-friendly?


With our huge selection, you can get pet-friendly floors in almost any material or style. Regardless of which kind of flooring you choose, be sure to follow our tips for floor care with fur babies.




What types of flooring installation are waterproof?


There are many waterproof and water-resistant flooring options available from Floors Etc.

Some flooring materials are inherently water resistant, such as:

  1. Luxury Vinyl Tile
  2. Rubber Flooring
  3. Laminate Flooring
  4. Ceramic and Porcelain Tile




Do all flooring materials require acclimation before installation?


Most hardwood and laminate floors require acclimation either before or after installation. Floors Etc. follows NWFA guidelines for unfinished solid hardwood acclimation and manufacturer guidelines for all other flooring materials. Most hardwoods require an average of 5-7 days acclimation; most laminates require an average of 48 hours acclimation.

  • If your new flooring needs to acclimate prior to installation, it will be delivered to your jobsite (i.e.: the home or business where your new floors are being installed) accordingly. We will schedule your acclimation time into your project timeline (as needed for your exact product chosen).
    • Place packaged boards (cartons) in the room where they will be installed
      • Cartons should be open and raised off the ground, which allows the moisture content of the wood to adjust to the conditions in the room.
    • AC or Heating units (dependent on the season) should be operation at least 5 days prior to delivery of the floors during installation.
      • These should also be left on during installation and after the floors are installed unless otherwise indicated by Floors Etc.





CARPET

How do I choose the right vacuum?


Use a vacuum that has been tested and approved under CRI’s Seal of Approval / Green Label program for vacuums. The SOA/GL program tests for soil removal, dust containment and carpet appearance retention.




How do I choose a durable carpet?


Regardless of which fiber you choose, the construction of the carpet is what makes carpet durable. For durable, heavy traffic carpet you want to look for a dense construction (you don’t want to be able to easily see or feel the backing of the carpet through the fiber). Shorter pile heights perform better in heavy traffic areas (like entryways, stairs, halls, playrooms) so choosing a pile height with a ½" or less will be more durable. If choosing a cut pile carpet, a tighter twist will be more durable than a looser twist. If choosing a Berber carpet, the smaller tighter loops will be more durable than the larger looser loop.




What can I do to get rid of odor from new carpet?


If ventilating and vacuuming doesn't help, try to having a hot water extraction done on the new carpet.




Is a stuffy nose normal with new carpet?


With all the odors of a new construction, it’s hard to tell what is specifically causing a reaction. The best way to eliminate all the new odors is to open the windows and ventilate for approximately 48 to 72 hours.




Does steam cleaning carpet cause mold?


Carpet that is wet cleaned should be dry within 12 hours. Carpet that is properly extraction-cleaned should not be wet long enough to mold.




How often should I have my carpet professionally cleaned?


Maintenance adds to the life of your carpet. Carpet should always be cleaned the way the manufacturer specifies approximately every 12 to 18 months.




How often should I vacuum my carpet?


It’s best to vacuum your carpet at least twice a week. If you can’t vacuum your entire house this often, at least vacuum the high traffic areas twice a week.




Is installing carpet in my home OK if someone residing there has asthma?


Significant scientific and medical research demonstrates that well-maintained carpet is a suitable flooring choice for people with asthma. Choose Green Label Plus carpets and cushions, plan for good ventilation during the installation process and practice routine vacuuming with a Seal of Approval / Green Label vacuum. DISCLAIMER: Floors Etc. is only sharing information and is in no way making medical recommendations or dispensing medical advice. Your flooring choice is a personal decision that must be made by you.




What kind of vacuum should I use for wool carpet?


For wool and all other fiber carpets, Floors Etc. recommends using a vacuum cleaner that has suction only (no beater bar) in order to prevent snags, tears, and other potential damage.




Should my vacuum have HEPA filter?


Not necessarily. Look for vacuums carrying the CRI Seal of Approval/Green Label vacuum cleaner testing program label. Many vacuums in the CRI SOA/GL program are not HEPA filter units yet are very effective at dust containment. HEPA filters may add additional cost to the overall operational cost of the vacuum.




Why do I see the seams in my carpet?


No seam is completely invisible. Seams should be kept to a minimum, running the length of the area and making sure that natural light will not hit across the seam.




Do I need to use carpet cushion under my carpet?


YES!

Carpet pad is the life of the carpet. Except for direct glue-down commercial carpet, we recommend always using carpet cushion. Be sure and check with the carpet manufacturer to find out what their cushion requirements are.




What are my options if my carpet was affected by a flood?


  • If the flood was due to a natural disaster, it is likely that the carpet is contaminated with mud, sewage, or other contaminants – it is recommended to properly dispose of carpet and pad.
  • For other flooding scenarios:
    • Extract the water professionally and have drying fans set up and operating, ideally, within 24 hours if possible.
    • It’s best to use a professional that is trained in water restoration in order to ensure carpet, pad & sub-floor are completely dried.
    • If the materials are contaminated, it is recommended to properly dispose of carpet and pad.




Should I replace my pad if it has gotten soaked?


In most cases, YES – wet carpet cushion is very difficult to adequately dry quickly.




What can I do to eliminate mold on my carpet?


Before you do anything else, locate and repair the source of the moisture – this will likely require a professional.

If the water that damaged your carpet originated from another problem that needs repair, Floors Etc. recommends you attend to this issue prior to making any flooring repairs / replacements – if you do not, it is likely you will face the same problem with your cleaned or replaced floors in the future.

It is also recommended to enlist a professional water restoration cleaner in order to ensure all mold is eliminated and to determine whether or not your carpet can be salvaged.




My sewage drain overflowed, can I save the carpet?


We do NOT recommend trying to save sewage contaminated carpet.





OUR COMPANY

What kind of insurance do you have?


We are fully insured with up-to-date Liability Insurance and Workers Compensation Insurance. We are happy to show you our policies and share our TWCC number so you can check our coverage for yourself.

LIABILITY INSURANCE

We have full Liability Insurance coverage for $2,000,000.00.

WORKERS COMPENSATION

We’re also fully up to date with our Workers Compensation coverage.




Do you remove and replace furniture?


If you have a few small pieces you need help with we can assist you for a minimal charge. That said, our specialty is floors, not moving. If you need, we can provide you with the name and number of a professional moving company our clients have been happy with. They’ll do a great job of carefully removing your furniture prior to our arrival and then carefully replace it once the finish is dry.




How do I compare flooring estimates?


As you shop for new floors, you will probably have multiple project estimates to consider. Even if you choose not to work with us, we want to help make sure your project has the best results! Here are three ways you can compare estimates:

  1. The 10% Rule. If your lowest quote is more than 10% percent cheaper than the most expensive quote, they are probably cutting corners. There should rarely be more than a 10% difference between each quote.
  2. Installation Process. To protect your warranty, ask if your installer is following a manufacturer-approved method. This way, if you ever need to make a warranty claim, you won’t have a conflict.
  3. Online Reviews. Companies should always respond to feedback from customers online. If you notice an installer is ignoring negative feedback, they may not be the best fit. Multiple low ratings under can also be a red flag.




What does an estimate include?


We take great satisfaction in providing solid proposals up front – changing only if directed by our client (through a written and client signed Change Order).

  • Our flooring project estimates include both material costs and installation costs. This way, we can ensure your quote includes a manufacturer-approved installation process which protects your warranty.
  • Unless otherwise indicated, our proposals also include State and Local Sales Tax.




How long does a consultation take?


The entire consultation process takes about an hour and provides all the information you need to choose the best partner for your flooring installation project — from product selection to space assessment / measurement to a timeline estimate.




What happens at a design consultation?


Our design consultations streamline the flooring installation process. We can meet with you at your home or business (e.g.: project site) or at our showroom. We will help you choose the perfect flooring solution for you, talk to you about timelines and scheduling, and answer any questions. In order to ensure proper measurement, an On-Site Consultation at some point is strongly recommended – we cannot base installations off others’ measurements with the exception of blueprints, etc.





Reviews...

Very Professional and always willing to go the extra mile to help out a client. I have used them twice. Once to install new carpet and this past July to refinish some hardwood stairs. They are considerate of your time, their product is top quality and their price is fair. I will use them again when needed.

Very Professional

I had a great experience with Floors Etcetera. They refinished my floors, and they did an excellent job—double excellent. I'd recommend them to anybody. It was A-quality work.

Great Experience

I had an absolutely positive experience with them. I would say Floors Etcetera is A+. I've already recommended them.

Already recommended them

It was pretty much effortless for us. They brought samples, measured, and laid 1,500 square feet of carpet. They're an A.

They're an A

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Floors Etcetera, Inc. | DBA: Floors Etc. | 713-880-8888 | MyFloors@floorsEtc.com